Client questions
Autoboeker doesn't know? Then it asks the client.
Client questions are a firm's biggest silent time sink. Autoboeker makes the process closed-loop and measurable: from question to evidence to booking, without loose emails.
Bakkerij De Molen B.V.
Coolblue B.V.Invoice€1,249.00Delivered9002318447 · 27 Sep 2026
No buyer VAT number
Total€1,249.00
Kantoor Verbeek · 28 SepTemplate: missing invoice details
This Coolblue invoice (€1,249.00) is in the name of a private individual. Could you upload the business invoice with the VAT number?
Marieke · via app · 29 Sep
That's right, here's the business invoice. It's a laptop for the new employee.
coolblue-9002318447-business.pdfAI analysis of the submitted document
Shell NederlandBankCould you upload the receipt for this fuel purchase?Requested
Jumbo SupermarktenBankCanteen costs or personal? Please upload the receipt.Delivered
ParkmobileBankBusiness trip? Please add a short explanation.Requested
Bol.comInvoiceWhich items are these? The invoice has no description.Approved- Requested
- Delivered
- Approved
- Booked
In context while processing
Spot something missing while booking? Ask one targeted question right away, with preset message templates.
Sent automatically
Unknown payment or missing invoice? Autoboeker sends the question itself, fully or from a confidence threshold.
The answer is the processing
Uploaded receipts are analysed with AI and given a score, then booked and matched. Incomplete? Reject or ask again, in the same context.
International too
Works for foreign payments and documents, with the same process.
How it works
From question to evidence to booking.
A closed process instead of loose emails, reminders and attachments that go missing.
- 01
Detect
Unknown payment, missing invoice or a booking without the right VAT or GL account: Autoboeker sees what is missing.
- 02
Ask
The question goes out automatically, fully or from a confidence threshold, or you ask it in context using a message template.
- 03
Deliver
The client answers in the portal or app and uploads the evidence straight away.
- 04
Process
The receipt is analysed with AI, booked and matched. The question closes itself.
For your client
Your client sees exactly what's needed.
No searching through emails or guessing which transaction you mean. In the client portal and app, every question sits with the right document or payment.
- Client questions for invoices and bank
- Bulk delivery via drag and drop
- App for iOS and Android
- Multiple companies in one account
Welcome back, Marieke
Overview of Bakkerij De Molen B.V.
Revenue · Jan–Oct
+18%€249,600
Costs · Jan–Oct
+6%€171,750
Client questions
3
3 open · 6 handled
Revenue comparison
2026 vs 2025, revenue per month
Open client questions3
Shell Nederland−€64.50Upload receiptBol.com−€89.95Business or personal?Coolblue B.V.−€1,249.00Invoice missingVAT Q3
€4,210.26
Payable · file by 31 October
8 of 9 items processed
From the bank
Every unexplained transaction becomes a question.
If bank matching can't find an invoice for a payment, the transaction becomes a client question. The answer is processed and matched.
- Questions linked to a document or booking
- Answers processed automatically
- Automatic follow-up
- Works for foreign payments too
Bakkerij De Molen B.V.
ING ···4821synced 09:12| Description | Date | Amount | Match | Status | Confidence |
|---|---|---|---|---|---|
 TransIP B.V. | 3 Oct | −€126.98 | F0000.2610.0003 | Reconciled | 98% |
 Vodafone Libertel B.V. | 2 Oct | −€281.93 | 320220828153 | Reconciled | 96% |
 Mollie Payments | 2 Oct | +€3,450.00 | Payout 18 iDEAL | Reconciled | 94% |
| Coolblue B.V. | 1 Oct | −€1,249.00 | Suggestion: 9002318447 | AI suggestion | 78% |
| Shell Nederland | 30 Sep | −€64.50 | No document | Client question | – |
 NS Groep | 29 Sep | −€34.25 | 22851-13 | Reconciled | 100% |
 Makro Utrecht | 28 Sep | −€312.18 | MK-2026-88412 | Reconciled | 91% |
| Parkmobile | 27 Sep | −€18.00 | Suggestion: PM-0927 | AI suggestion | 81% |
5 of 8 transactions reconciled automatically · 2 suggestions · 1 client question
Features
Everything around client questions.
The client questions module and client dashboard from our feature matrix.
Per accounting software · Client questions
Exact OnlineAll features
TwinfieldAll features
SnelStartAll features
e-Boekhouden.nlAll features
Client questions
13- Client questions module
- Create client questions automatically
- Targeted questions to the client
- Client questions per administration
- Question status per client
- Client can answer directly
- Process answers automatically
- Client question history
- Message templates
- Custom message templates
- Automatic follow-up
- Questions linked to a document or booking
- Overview of outstanding client actions
Client dashboard & app
4- Client dashboard
- Mobile app for iOS and Android
- Answer client questions
- Dashboard for documents and client questions
Security & control
Measurable instead of silent.
You always see what is open, with whom, and what has already been answered.
Status per client
Per client and per administration, see which questions are open, answered or resolved.
Question history
Every question, answer and delivered document can be traced.
Reject or ask again
If an answer is incomplete, reject it or send the question again, in the same context.
Custom message templates
Ask in your firm's tone of voice, with preset templates.
Who it's for
The silent time drain, solved.
Client questions cost every firm time. This is how that work moves to the client.
Works with
Works with every connected ledger.
Client questions are available for all live integrations. The answer is processed in the administration's accounting software.
- Exact Online
- Twinfield
- SnelStart
- e-Boekhouden.nl
FAQ
Questions about Client questions
When information is missing or doesn't add up. For example an unknown payment, a missing invoice, a bank transaction without a receipt or an invoice without the right VAT or GL account.
Yes, if you want it to: fully automatically or from a confidence threshold. You can also ask a single targeted question yourself while processing, using preset message templates.
In the client portal or in the app for iOS and Android. There the client sees everything that is open in one place and can upload files directly.
Uploaded receipts are analysed with AI and given a score, then booked and matched. If the answer is incomplete, you reject it or send the question again.
Yes. Client questions are followed up automatically, and you can see which actions are still outstanding per client.
Yes. The client questions module is available for Exact Online, Twinfield, SnelStart and e-Boekhouden. Questions raised by bank matching require Exact Online, Twinfield or SnelStart.
Client questions by accounting package
Further reading
Related in the knowledge base.
Guides
What is pre-accounting? A guide for accounting firms
Pre-accounting is the groundwork before bookkeeping: collecting documents, coding, bank matching and asking clients for missing info. How it works, with AI.
9 min readRead the guideFundamentalsChoosing pre-accounting software: a checklist for firms
Checklist for choosing pre-accounting software: ledger support, recognition, bank matching, client portal, security, pricing models and contract terms.
12 min readRead the guideFundamentalsAI in accounting: what it really does for firms today
What AI realistically does in accounting firms today: recognition, coding with confidence scores, matching and client questions, human control and the risks.
11 min readRead the guideWorkflowsBank matching and reconciliation: how to automate it
What bank matching and reconciliation are, how to link transactions to invoices and how AI matches on amount, reference, IBAN, contact and date with a score.
9 min readRead the guideWorkflowsHandling client questions (vraagposten): a firm workflow
How to handle client questions (vraagposten) efficiently: when they arise, how to ask, follow up and process them, and how a client portal replaces emails.
9 min readRead the guideWorkflowsCollecting documents from clients: getting delivery in order
How to get invoices and receipts from clients faster: delivery channels, agreements per client and automatic collection from email, WhatsApp and cloud storage.
9 min readRead the guideSee Autoboeker in your own administrations.
In a 30-minute demo, we show you how Autoboeker works with your firm's accounting software and way of working.
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