Sebastian de GoeijShort answer
A client question (vraagpost) is an item in the books that cannot be processed yet because information is missing, usually a bank transaction without an invoice or a document whose context is unclear. The firm asks the client about it. Until the answer arrives, the item often sits in a suspense account, and while questions are open a period cannot be closed properly.
Key takeaways
- A vraagpost is a transaction or document the firm needs information about from the client.
- Most come from the bank: a payment without an invoice or clear description.
- Open items often sit in a suspense account and hold up the month or quarter close.
- One targeted question per transaction is answered faster than a list in an email or spreadsheet.
- In Autoboeker the client answers in the client portal or app, at the right transaction.
What exactly is a vraagpost?
A vraagpost is an open point in the books for which the firm needs something from the client to book it correctly. It is not an error but a question: what was this payment for, is this private or business, where is the invoice for this debit.
The word is used both for the open item itself, such as a line in the suspense account, and for the question you send about it. Either way, the item cannot be completed without the client's answer.
Where do vraagposten come from?
Most arise when processing the bank: a payment or receipt that cannot be linked to an invoice or relation. Others come from incomplete or unclear documents.
- A debit without a matching purchase invoice or receipt.
- A receipt that does not match an open sales invoice.
- An expense that could be private or business.
- An invoice with unclear or missing VAT.
- A recurring payment whose contract is missing, such as a lease or rent.
Why do vraagposten take so much time?
Mostly because of the back-and-forth: collecting open items in an email or spreadsheet, waiting, getting half an answer and asking again, while the item stays in the suspense account and the VAT return or close waits.
Asking one targeted question per transaction, with date, amount and counterparty, and letting the client answer and upload in one place helps. Template messages are in the guide on client question messages.
How do client questions work in Autoboeker?
In Autoboeker you send questions from processing, at the document or booking concerned. Autoboeker can also send them itself for an unknown payment or missing invoice, fully automatically or from a confidence threshold. If bank matching finds no invoice for a payment, the transaction becomes a question.
The client sees each question in the client portal or the iOS and Android app, at the right payment, and answers with a quick reply, a short explanation or an attachment. If the client does not respond, Autoboeker follows up automatically, and per client you see which questions are open, answered or resolved.
FAQ
Questions about this topic.
The suspense account is where an unclear item sits temporarily. The vraagpost is the open question to the client needed to book it properly.
The client, the business owner. The firm asks and processes the answer.
Have documents delivered on arrival, for example via a linked mailbox or WhatsApp, and match payments to invoices automatically.
Yes. Autoboeker sends one for an unknown payment or missing invoice, fully automatically or from a confidence threshold.
In the client portal or the iOS and Android app, at the right transaction, with a quick reply, explanation or attachment.
