What is client questions software?
Software that organises questions to clients about missing information in one system, from detection to processed answer, instead of emails and suspense accounts.
Client questions
Client questions software that asks, follows up and processes
Client questions are a firm's biggest silent time sink. Autoboeker makes the process closed and measurable, from unknown payment to processed answer, without loose emails.
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Autoboeker1
Bakkerij De Molen B.V.
Bakkerij De Molen B.V.Requested2Delivered2Approved14All
Message templatesAsk a question
Coolblue B.V.Invoice€1,249.00DeliveredcoolblueINVOICE
9002318447 · 27 Sep 2026
No buyer VAT number
Total€1,249.00
Kantoor Verbeek · 28 SepTemplate: missing invoice details
This Coolblue invoice (€1,249.00) is in the name of a private individual. Could you upload the business invoice with the VAT number?
Marieke · via app · 29 Sep
That's right, here's the business invoice. It's a laptop for the new employee.
coolblue-9002318447-business.pdfAI analysis of the submitted document
Invoice recognised · 96%VAT number found0210 EquipmentMatched to bank
Reject Approve and book
Shell NederlandBankCould you upload the receipt for this fuel purchase?Requested
Jumbo SupermarktenBankCanteen costs or personal? Please upload the receipt.Delivered
ParkmobileBankBusiness trip? Please add a short explanation.Requested
Bol.comInvoiceWhich items are these? The invoice has no description.ApprovedShort answer
Client questions software automates requesting missing information from clients, such as receipts for unexplained payments. Autoboeker detects what is missing, sends the question automatically or in context via the client portal and app, follows up automatically and processes the answer: the receipt is analysed, booked and matched.
Updated
At a glance
- Sending
- Automatic, above a threshold or in context
- Answering
- Client portal and iOS and Android app
- Processing
- Answer analysed, booked and matched
- Follow-up
- Automatic, with status per client
- Software
- Exact Online, Twinfield, SnelStart, e-Boekhouden
- From the bank
- Exact Online, Twinfield and SnelStart
How it works
Client questions software step by step.
01
Detect
Unknown payment or missing invoice: Autoboeker sees what is missing.
02
Ask
The question goes out automatically or in context with a template.
03
Deliver
The client answers in portal or app with proof.
04
Process
The receipt is analysed, booked and matched.
What it delivers
What it delivers for your firm.
No loose emails
Every question sits with the right document or transaction.
Automatic follow-up
Unanswered questions are followed up automatically.
Answer is processing
Receipts are analysed, booked and matched.
Custom templates
Ask in your firm's tone.
Measurable
Status per client and open questions per team.
International too
Works for foreign payments and documents.
In depth
Everything about client questions software.
Client questions by accounting package
FAQ
Frequently asked questions about client questions software.
Client questions are included in the €50 per month Firm plan.
Further reading
Related in the knowledge base.
Guides
Workflows
Automating client questions: sending, following up and processing
Have client questions sent, followed up and processed automatically: from unknown payment to processed answer, with templates, status per client and history.
8 min readRead the guideWorkflowsHandling client questions (vraagposten): a firm workflow
How to handle client questions (vraagposten) efficiently: when they arise, how to ask, follow up and process them, and how a client portal replaces emails.
9 min readRead the guideWorkflowsClient questions (vraagposten): ready-to-use message templates
Ready-to-use client question messages: missing invoices and receipts, unknown payments, private or business, unclear VAT, and reminders after no response.
8 min readRead the guideWorkflowsResolving unexplained bank transactions without a suspense account
What to do with bank transactions without an invoice or receipt, why a full suspense account slows month end and how to request unexplained items automatically.
6 min readRead the guideFundamentalsWhat is a client question (vraagpost) in bookkeeping?
A vraagpost is a transaction or document the firm needs information about from the client. What it is, where it comes from and how to resolve it quickly.
5 min readRead the guideRelated solutions
AI bank matching
AI bank matching for Exact Online, Twinfield and SnelStart
ViewClient portal
A client portal for accountants, connected to processing
ViewReceipt app
A receipt app for your clients, connected to your processing
ViewAI invoice processing
AI invoice processing that books, not just reads
ViewSee it working in your own administrations.
In a 30-minute demo, we show you how Autoboeker works with your firm's accounting software and way of working.
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